Pass to a person - livechatbot

Your CS team

When a person is needed, chats go to your CS team in LiveChat. Change it on Connections

When no saved reply fits

Pass the chat to my team (recommended) Let the AI write a reply It reaches the visitor with nobody reading it first.

What the customer reads when you take over

Sent as the chat goes to a person. It must read as the same person carrying on - "Mohon ditunggu sebentar ya" - never as a hand-off to someone else. Leave it empty to send nothing.

Always passed to your team

The customer asks for a person
A detail only your team can check
Someone on your team opens the chat in LiveChat, presses Join and writes - the bot leaves it to them